Returns

Returns

Last updated November 26, 2022

Urban Mudi offers a quicker dispute solution and will appreciate it a lot if you provide: Photos of the damaged item to prove damage.

Except for the important interpretation, Urban Mudi will make refund, resend, or accept the return for any of the following cases:

1. Orders not Received:

Urban Mudi will not deal with the refund or resend if the tracking information shows the order is delivered.

2. Products Damaged:

Urban Mudi offers a full refund or a replacement if packages arrived are badly damaged.

3.Incorrect or Missing Products.

Urban Mudi will deal with incorrect or missing products as follows:

a. For incorrect products, Urban Mudi offers a full refund or replacement.

b. For products with wrong color, variant which doesn’t affect product function, etc., Urban Mudi offers a refund or resend if you provide a screenshot of the received products.

4. Deadline for Opening Disputes

For any products on our store, if a user faces any concerns, they shall complain or open a dispute with us within 5 days after packages are delivered.

Important Interpretation:

1. Unacceptable Disputes

Urban Mudi shall not accept any unreasonable disputes, including but not limited to:

a. The buyer does not like it.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

g. Tracking information deleted by logistics companies or local post offices.

2. Force Majeure:

Urban Mudi takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, we will notify you by Email.